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FAQs

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01.

If you wish to enquire about a complaint that may be made about you, please telephone the Professional Conduct Department of the RCVS and speak to a member of the Department. Our Case Managers, solicitors, professional conduct officers and administrative staff will be happy to discuss relevant issues. We may be able to indicate whether a complaint is one we can deal with or how we have resolved previous similar complaints. Any subsequent complaint is considered in accordance with the RCVS complaints procedure.

02.

If you wish to enquire about a complaint that may be made about you, please telephone the Professional Conduct Department of the RCVS and speak to a member of the Department. Our Case Managers, solicitors, professional conduct officers and administrative staff will be happy to discuss relevant issues. We may be able to indicate whether a complaint is one we can deal with or how we have resolved previous similar complaints. Any subsequent complaint is considered in accordance with the RCVS complaints procedure.

03.

We aim to deal with complaints in the shortest time possible and it is important that all the relevant information regarding the complaint and supporting evidence is given to the College from the outset. We will close a complaint when it is clear that the complaint is not within our jurisdiction. We have set out our time estimates for investigating complaints; the length of time can be dependent on the time others take to provide us with information. Each year we publish the average time we take to close complaints in the RCVS Annual Report.

04.

We aim to deal with complaints in the shortest time possible and it is important that all the relevant information regarding the complaint and supporting evidence is given to the College from the outset. We will close a complaint when it is clear that the complaint is not within our jurisdiction: not one we can deal with. We have set out our time estimates for investigating complaints; the length of time can be dependent on the time others take to provide us with information.

Each year we publish the average time we take to close complaints in the RCVS Annual Report.

05.

No, complaints are confidential to us unless referred to the RCVS Disciplinary Committee, where normally the hearing is in public. Charges, Findings of Fact, Decisions and Judgments of recent hearings are publicly available on RCVSonline at www.rcvs.org.uk/disciplinary. However, the Preliminary Investigation Committee reports to RCVS Council on the work of the Committee and the reports include examples of closed complaints (the names of those involved are not published).

06.

No, complaints are confidential to us unless referred to the RVN Disciplinary Committee, where normally the hearing is in public. Charges, Findings of Fact, Decisions and Judgments of recent hearings are publicly available on RCVSonline at www.rcvs.org.uk/disciplinary. However, the RVN Preliminary Investigation Committee reports to RCVS VN Council on the work of the Committee and the reports include examples of closed complaints (the names of those involved are not published).

07.

We will write to you at regular intervals to update you on the progress of the complaint. If you are unsure what is happening with the complaint, please telephone the Professional Conduct Department and speak to the Case Manager for the complaint, or with a Professional Conduct Officer involved with complaints handling.

08.

We will write to you at regular intervals to update you on the progress of the complaint. If you are unsure what is happening with the complaint, please telephone the Professional Conduct Department and speak to the Case Manager for the complaint, or with a Professional Conduct Officer involved with complaints handling.

09.

We aim to give you a proper explanation of any of our decisions at the assessment, case examination or Preliminary Investigation Committee stages. If you are unhappy with our decision, please first contact the Case Manager for your complaint. RVN Disciplinary Committee matters are subject to separate procedures.

10.

We aim to give you a proper explanation of any of our decisions at the assessment, case examination or Preliminary Investigation Committee stages. If you are unhappy with our decision, please first contact the Case Manager for your complaint. Disciplinary Committee matters are subject to separate procedures.

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